Privacy policy

General
Grill Master Gloves, registered with the Dutch Chamber of Commerce (KVK) under number: 80942180, (hereinafter “Grill Master Gloves”, “we” or “us”) considers the privacy and protection of the personal data of customers, visitors and third parties (hereinafter “you”) to be of great importance. Grill Master Gloves is the controller for the data processing.

This privacy statement informs you about, among other things, the use and protection of your personal data and your privacy rights. When processing personal data, we comply with the General Data Protection Regulation (“GDPR”) and other applicable laws and regulations.

This privacy statement applies to all services and activities on the platform and website of Grill Master Gloves. This privacy statement explicitly does not apply to third-party websites, such as websites, social media channels or applications to which Grill Master Gloves refers on its website or in its mailings. Grill Master Gloves therefore advises you to consult the privacy statement of these third parties on the websites concerned.

What is personal data?
Personal data includes all information that can be used to identify you. Data with which we can identify a natural person such as you are, for example, your name or email address, but also, for example, the IP address of your laptop. A combination of data can also make it possible to identify you.

Personal data we process
Processing of personal data, whether or not it is automated, covers not only updating, modifying and combining data, but also collecting, recording and storing it, or indeed erasing or destroying it. We process personal data about you because you use our services and/or because you have provided this data to us yourself.

Below is an overview of the personal data we process:

Product delivery
To be able to handle your order, we need certain data. This allows us, for example, to keep you informed about the order you placed, availability and returns. For this purpose, we collect:

• Name and address details (surname, first names, initials, title, gender, address, postal code, town/city)
• Other (contact) details (telephone number, IP address; email address and similar data required for communication)
• Payment details.

• Name and address details (surname, first names, initials, title, gender, address, postal code, town/city);
• Other (contact) details (telephone number, IP address; email address and similar data required for communication);
• The duration of your visit to the website.

• When this is necessary for the performance of a contract to which you are a party or for taking pre-contractual steps at your request;
• When this is necessary to comply with a legal obligation;
• When this is necessary for the purposes of our legitimate interests or the interests of a third party;
• With your consent.

• To offer and ship the product
• For our administration, so that we can keep correct records
• To be able to handle any complaints and disputes about our services
• To have audits and other internal checks carried out
• To send invoices
• To provide information to our contacts about our services via a newsletter

Grill Master Gloves does not keep your personal data longer than strictly necessary to achieve the purposes for which your data is collected or to comply with legal (retention) obligations. Should personal data be processed for other purposes, Grill Master Gloves will provide information about those specific processing operations and, if necessary, ask for consent again.

How is personal data processed?
We process personal data only on a legal basis and for the purposes for which the personal data was obtained. We obtain personal data by receiving it from the customer or the user of the website. If we need consent to process certain personal data, it is up to the customer or the user of the website to give us explicit consent to process their personal data. You are not obliged to provide personal data to us, but in some cases it is necessary to share certain personal data with us in order to use our services. In that case, we will explicitly inform you before processing the personal data.

Where is personal data stored?
Grill Master Gloves stores the processed personal data within the European Economic Area. In some cases, certain data that is collected may be transferred to or stored at a destination outside the EEA. This may happen, for example, if an external supplier is established there. In such cases, we will take appropriate measures to ensure that your personal data is protected as well as possible.

How long is personal data kept?
Grill Master Gloves does not keep personal data longer than strictly necessary to achieve the purposes for which the personal data was obtained, or to comply with legal (retention) obligations. How long personal data is kept depends on the nature of the personal data and the purposes for which the personal data is processed.

Sharing with third parties
Grill Master Gloves provides personal data to third parties only if this is necessary for the performance of our agreement with you or to comply with a legal obligation. For the purpose of providing its services, Grill Master Gloves may transfer personal data to a recipient in a country outside the European Economic Area that offers a lower level of protection of personal data than European legislation. In that case, Grill Master Gloves will ensure that such a transfer of personal data complies with the applicable laws and regulations, for example by concluding a model contract drawn up and approved for that purpose by the European Commission, and will assess whether additional measures are needed to guarantee an appropriate level of protection for your personal data.

Do not hesitate to contact Grill Master Gloves if you would like more information about the appropriate or suitable safeguards in place for the transfer of your personal data outside the European Economic Area, or if you would like to receive a copy of them.

Security
Grill Master Gloves takes the protection of personal data seriously and takes appropriate technical and organizational measures to prevent misuse, loss, unauthorized access, unwanted disclosure and unauthorized modification. If you feel that your data is nevertheless not properly secured, or if there are indications of misuse, please contact us.

Rights of data subjects
You have the right at any time to access, correct or delete your personal data.

Right to information, access, rectification and erasure
You have the right to receive a clear explanation of which personal data we process about you and what we do with it. Transparency about the processing of your personal data comes first.

You have the right at any time to request access to the personal data we process about you. In addition, you also have the right to request that certain personal data be changed and/or deleted.

You can submit a request for access to, modification or deletion of your personal data by sending an email to info@grillmastergloves.com. In any case, we ask you to state your full name, address and town/city. If Grill Master Gloves cannot determine, or cannot fully determine, what your request relates to, it is possible that Grill Master Gloves will contact you for further specification. In addition, you may be asked to send a copy of a valid proof of identity. Requests are processed within thirty (30) days.

Questions or complaints
If you have complaints about the way we process personal data, you can address your complaint to our customer service. Under the GDPR, you have the right to lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens).

Changes to the privacy statement
Grill Master Gloves reserves the right to amend this privacy statement. Changes will be published on our website. So keep an eye on this privacy statement to stay informed of any changes.